Refund, Return & Compound Purity Policy

1.1All sales processed via our payment platform are considered final upon successful authorisation by your banking institution. By completing a purchase, you acknowledge that you have read and agreed to this policy in its entirety.

1.2This policy exists to protect the integrity of our research supply network and to ensure that no compound of uncertain storage history re-enters our inventory or distribution chain. It is not subject to waiver under standard consumer return requests.

1.3By placing an order on this platform, you confirm that you have read, understood, and accepted this policy in full, and that you are purchasing as a qualified researcher for legitimate scientific research purposes — not as a consumer for personal use.

2.1Once a laboratory consignment leaves our climate-controlled dispatch facility, the chain of custody is broken. Fab Peptides can no longer verify or guarantee that the chemical integrity, sterility, or purity threshold of the compound has been maintained under appropriate conditions.

2.2Consequently, to protect our research network and maintain absolute quality standards, we cannot accept returned chemical vials back into our inventory under any circumstances — regardless of whether the vial has been opened or the seal is visibly intact.

3.1In the event that a glass vial arrives compromised, fractured, or with a broken vacuum seal attributable to courier transit mishandling, a replacement or store credit will be assessed subject to the following criteria being met in full:

3.2Reports of transit damage submitted outside of the 4-hour window will not be eligible for review. This restriction exists because we cannot verify post-delivery storage conditions, handling, or the cause of damage once the reporting window has elapsed.

3.3In the event of an order discrepancy — such as an incorrect product or quantity being dispatched — please notify us within 24 hours of delivery with your order number and a description of the discrepancy. We will investigate and arrange the appropriate resolution promptly.

4.1Orders can only be cancelled prior to dispatch. Once a tracking reference number has been generated and the package has been handed over to Royal Mail, the order cannot be recalled, intercepted, or cancelled.

4.2To request a pre-dispatch cancellation, you must contact us immediately at info@fabpeptides.uk with your order number. Cancellations are processed at our discretion and are only possible where the order has not yet entered the packing and dispatch stage.

4.3Where a valid pre-dispatch cancellation is approved, a full refund will be issued to the original payment method within 5–10 business days, subject to any applicable payment processing timescales.

5.1Fab Peptides reserves the right to cancel and refuse any order at its sole discretion where there is reasonable concern that the order does not comply with our Research Use Only policy, or where the customer has communicated intent that conflicts with the lawful, research-appropriate use of our products.

5.2Examples of conduct that may result in a compliance-based cancellation include, but are not limited to:

5.3Where an order is cancelled by our Compliance Team under this section, the transaction will be refunded in full minus an administrative review fee to cover the cost of the compliance assessment. The customer will be notified by email of the cancellation and the applicable fee.

5.4Customers whose orders are cancelled under this section may be permanently restricted from placing future orders on the Fab Peptides platform.